This information is sent to you by email to your inbox as soon as your order has been processed. If you have not received this email, please email Customer Services at [email protected] quoting your full name and address and order number. We will then ensure another email is sent back to you with the login details.

Your should receive an e-mail immediately after making payment which provides you with a link to the course download section. If not, please contact Customer Services at [email protected] with your full name and order number. We will do our best to resolve the matter as quickly as possible.

We are unable to quote a specific time for a download, as this will be dependent on the course you order and the speed of your internet connection. As a guide, our Linguaphone PDQ download courses are 400mb. Some download courses contain 16 hours worth of material and may take some time; therefore please ensure that you allow plenty of time to complete the download in full. If you have high speed broadband, it should take no more than a couple of minutes. With regular broadband, it may take up to 20 minutes depending on the strength of your connection

No, unfortunately not. You will be entiled to up to 3 attempts to complete your dowwload. Each download grants you with a temporary licence, which expires once the download is complete. If you do experience any problems whilst trying to download your file, such as internet connection breakages or power failures, please email Customer Services at [email protected]

Yes. All our download courses use standard MP3 files to deliver the audio content. Some also have PDF files. The MP3 files are stored in .ZIP folders. Please make sure your mobile device has the capabilty to “unzip” the .ZIP folders. If not, you can obtain the relevant App from the App store. WINZIP is a popular option and available for free. Alternatively, you can download the course folders to a PC, unzip the folders and then transfer the MP3 files to your mobile device.  

The download course is downloaded onto your device and stored there. This will use up memory on the device. The e-learning or online courses are stored on our servers and you log-in and log-out when you want. They don’t take up any space on your devices. E-learning courses can be accessed anywhere in the world using an internet enabled device such as smartphone, tablet or PC.  The MP3 download course is a single user licence for you to use the course permanently whereas the e-learning course is a subscription service for 6 or 12 months.

To prevent you receiving unwanted spam email, some Internet Services Providers (ISP’s) block messages from senders whose email addresses are not in the recipient’s Address Book or on their Safe Senders list. To ensure your emails from Linguaphone reach you, please add [email protected] to your address book or Safe Senders List.

If you’re experiencing difficulties placing an order or downloading a course, please email us at [email protected]  with details of the problem and we’ll try to resolve it as quickly as possible.

Please see our accessibility statement for more information on steps we have taken to ensure the accessibility of our site for all users

Linguaphone offers a wide range of self-study language courses in CD, MP3 download and MP4 player formats, as well as a range of online subscription language services.

Please visit our Quick Course Comparison Guide to help you choose a suitable course for you. If you would like to contact a language advisor please e-mail:

[email protected].

If you would like to receive further information on any of our language courses listed online, please email us at [email protected].

Yes , your card payments on our websites are fully secure. At Linguaphone, we care about security and make every effort to ensure your personal information is safe.

This website holds an up to date SSL Certificate. When you make a card payment, your credit and debit card details will be encrypted to keep them fully secure. Linguaphone does not store your credit or debit card information. 

In addition to the card security protocols on this website, your card issuing bank my have additional security measures in place to protect your personal card information. You may be asked to authorise any transactions on the Linguaphone website. This extra layer of security is for your protection and peace of mind. Contact us if you have any questions about how we process your cards and payments.

I am afraid we can only dispatch the course to you once we receive payment in full.

All our prices include VAT but exclude delivery charges.

We would be happy to send a VAT receipt to you on request. Simply contact Customer Services at

[email protected]

Linguaphone offers a wide range of courses in the following languages: Arabic, Dutch, English, French, German, Greek, Italian, Japanese, Mandarin Chinese, Portuguese, Russian, Spanish, Swedish, Thai and Turkish.

If you would like your course delivered to an address outside of the United Kingdom or Republic of Ireland it may be subject to local tax or duty. Please check with your local customs bureau for details before you place your order. Linguaphone can not accept any responsibility for charges or delays caused by international customs.

No, all of our courses are European Portuguese – we do not have a Brazilian Portuguese course.

All our courses sold in the UK are self-study, designed for you to study at home in your own convenience. However if you wish to study at one of over 200 training centres overseas, please visit www.linguaphonegroup.com/partners to contact the Linguaphone Group partner in your country.

If you have a promotion code, you will be prompted to enter this at the checkout process online. The total price should then alter to show the discount applied. Please note that all offers are mutually exclusive and therefore no one offer can be used in conjunction with another offer.

We do supply some of our courses to a number of shops. As this is subject to change we would be unable to inform you of which stores hold courses at any given time. We would therefore recommend that you place an order with us directly so that you receive your course straightaway.

Depending on how old your course is, we may still hold some replacement components in stock. Please contact Customer Services at [email protected], providing as much information as you can and we will try to help.

As most of our courses are self-study courses, with no formal assessment, you will not receive a Linguaphone certificate when you have completed your course.

A Certificate of Completion is available with our new E-Learning courses. See the relevant product page for more details

If you cannot find the answer to your query on our Help page then please contact us by telephone or e-mail.

Our office is normally open between 9.00am and 5.00pm (GMT) Monday to Friday.

Linguaphone courses, where the delivery and sales invoice addresses are within the UK, ROI and Spain, are covered by a 21 day trial period. If at the end of this period you are not satisfied, please contact Customer Services at [email protected] to arrange the return of your course and claim a refund (less shipping fee). 

You will be requested to return the course by a standard postal delivery service. Please include your full name, address and order number. We would also recommend that you obtain a certificate of posting from the Post Office to keep as a receipt and proof of postage.

Returned courses are subject to inspection. Linguaphone reserves the right to reject any returned course that is not in saleable condition.

Please note that the trial period does not apply to MP3 downloads, uTalk or any other online subscription services

Linguaphone UK is part of the Linguaphone Group.  The Linguaphone Group has an extensive network of licensed partners around the world, offering adult English language courses under the Direct English and Linguaphone brand names and children’s English courses under the Pingu’s English brand.  For all international Master Licensing enquiries please visit www.linguaphonegroup.com or email [email protected]

Working with the Linguaphone Group overseas:

With over 200 English language training centres worldwide across our three international brands, Linguaphone, Direct English and Pingu’s English, Linguaphone Group partners are often looking for experienced teachers, receptionists and customer service personnel. If you would like to be considered for any vacancies within the Group, please email your CV and cover letter to [email protected], highlighting the country that you would like to work in.

For all media enquiries, please contact  [email protected]

We can deliver to the United Kingdom, Republic of Ireland, mainland Europe and internationally. All deliveries are dispatched by courier and can take up to 5 working days (subject to stock availability). All deliveries outside Europe can take 7 – 10 working days. Linguaphone does not accept any responsibility for charges or delays caused by international customs.

Linguaphone CD courses, where the delivery and sales invoice addresses are within the UK, ROI and Spain, are covered by a 21 day trial period. If at the end of this period you are not satisfied, please contact Customer Services at [email protected] to arrange the return of your course and claim a refund (less shipping fee).

You will be requested to return the course by a standard postal delivery service a given Returns address. Please include your full name, address and order number. We would also recommend that you obtain a certificate of posting from the Post Office to keep as a receipt and proof of postage.

Returned courses are subject to inspection. Linguaphone reserves the right to reject any returned course that is not in saleable condition.

Please note that the trial period does not apply to MP3 downloads, uTalk or any other online subscription services

You can pay for your course securely on this website using most major credit or debit cards, including: Mastercard, Visa credit card, Visa debit card and some other cards.

PayPal is also available as an alternative payment option. American Express customer should choose this option for payment

Amex card users should select the PayPal option to make a payment to Linguaphone. Even if you don’t have a PayPal account, you can use PayPal as a guest and enter your card details easily and securely.

This option may be available for certain purchases. Please contact one of our language experts to discuss your requirements

Linguaphone has partnered with Global Payments and PayPal to support our secure online payment systems. This ensures that customers can shop securely on this website. 

Global Payments  and PayPal are both are two of the world’s leading online payment gateways, providing a range of payment processing services for businesses selling online.

Linguaphone has enabled 3-D secure as a payment authentication tool on this website. This system, introduced by your bank, allows cardholders to create a personal security password which they can use to validate online transactions. This helps to protect cardholders’ card details from unauthorised use. When you shop on this website using Visa or Mastercard, you will be prompted to submit a personal 3-D secure password. For more details about 3-D secure, please contact your bank.

Unfortunately, we are unable to value older Linguaphone language courses. However, if you would like further information on an old Linguaphone course, we would recommend that you contact the British National Sound Archives in London, as they have a copy of our older courses and may be able to provide more details on your course. I am afraid they too will be unable to provide a valuation.

As we already have a copy of every course produced in our archives, I am afraid we would not be interested in taking the course off your hands. We would recommend that you try to sell your course privately.

The Signature Strip Number is a 3-digit security code that is printed on the back of your credit or debit card.

The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the Signature Strip Number will appear after the last four digits of your account number.

The Signature Strip Number is used to verify that you have possession of the credit card you are attempting to use.

The Signature Strip Number is a 4 digit, non-embossed number printed above your account number on the face of your card.